My SSI Life (MSL) is a loyalty program of the SSI Group, Inc. Members get to earn points for their purchases from over 80 luxury and retail brands which they may use and redeem as rebates when they shop in stores.

For more information, please visit My SSI Life App — SSI Life.

Yes, signing up on the app to join the loyalty program is free.

My SSI Life app is available on iOS (App Store), Android (Google Play) and Huawei (AppGallery).

My SSI Life (MSL) Loyalty App members will enjoy 1 point for every PHP 200 or PHP 300 spend, depending on the brand. Each MSL point is equivalent to a PHP 1 rebate on their next purchase.

On top of that, members may also enjoy benefits from over 80 brands such as points multipliers, exclusive discounts, and invites to special events.

MPlease refer to the list of brands below where you can earn My SSI Life points.

Note: Brands marked with * are not available on TRUNC. However, you may redeem your MSL points in the stores of these brands.

Mechanics: Earn 1 Point for every PHP 200 spend:

• ALEXANDER MCQUEEN
• AMERICAN TOURISTER
• ANNE KLEIN
• ARMANI EXCHANGE
• BALENCIAGA
• BALLY
• BANANA REPUBLIC
• BEAUTY BAR
• BOGGI MILANO*
• BOSS
• BOTTEGA VENETA
• BURBERRY
• CALVIN KLEIN JEANS
• CALVIN KLEIN UNDERWEAR
• CARTIER*
• CHARRIOL
• CHLOE*
• CLARKS
• COACH
• CORTEFIEL
• DASHING DIVA*
• DKNY
• DUNE LONDON
• ERMENEGILDO ZEGNA*
• FAURE LE PAGE*
• FERRAGAMO
• FURLA
• GAP
• GIVENCHY
• HAMLEYS
• HOGAN
• HUGO
• JESSICA*
• JIMMY CHOO
• KATE SPADE
• KENNETH COLE
• KENZO*
• KORRES
• KURT GEIGER
• LACOSTE
• LOEWE
• LONGCHAMP
• LUSH
• MACARENA
• MAKEROOM
• MARC JACOBS
• MARKS & SPENCER*
• MAX&CO.*
• MICHAEL KORS
• NINE WEST
• OLD NAVY
• PAYLESS*
• PAZZION
• POLO RALPH LAUREN
• POTTERY BARN
• POTTERY BARN KIDS
• ROGER VIVIER*
• SAINT LAURENT*
• SAMSONITE
• SPRINGFIELD
• SUPERGA
• SWAROVSKI
• TOD'S
• TOMMY HILFIGER
• TORY BURCH
• TWG Tea
• VERSACE*
• WEST ELM
• WOMEN'SECRET

Mechanics: Earn 1 point for every PHP 300 spend:

• ACCA KAPPA
• CLARINS
• DIPTYQUE
• DRUNK ELEPHANT
• FLYING TIGER COPENHAGEN
• LAURA MERCIER
• L’OCCITANE
• MAISON MARGIELA
• MONTBLANC
• NARS COSMETICS

If you are an existing My SSI Life member, you can earn points from your TRUNC purchases if your order includes brands that are part of the MSL loyalty program.

On checkout, simply place your order with the same name and email address as your My SSI Life account. This will help us ensure that your TRUNC order will be properly credited to your MSL account.

Please note that in your order, only transaction amounts from My SSI Life participating brands will be eligible for credit to your MSL account.

For example:

Trunc order has items from a participating and a non-participating brand:

Participating brand (if 1 point for every PHP 200 spend): PHP 5,000 spent = 25 points earned

Kindly allow up to 1 month from the date of purchase for our system to process and credit your TRUNC purchase(s) to your My SSI Life account.

My SSI Life Multipliers allow you to get additional points from your purchases. Multiplier values are computed based on the net amount of your purchased brand.

My SSI Life points may be redeemed as rebates when you shop in stores from the abovementioned brands.

For concerns about your My SSI Life points or account, please reach out to our customer service at [email protected].

Trunc is a multi-brand marketplace featuring some of the SSI Group's most sought-after brands. Trunc customers will have access to the latest trends as well as to established classics and quality fashion, home, and beauty essentials.

The SSI Group is the Philippines' largest specialty retailer, with an established brand portfolio covering a wide range of luxury, casual and fast fashion, beauty, footwear, home, and restaurant categories. Established in the 1980s, SSI has been at the forefront of the Philippine retail industry for more than 30 years. Visit SSI Life to learn more.

Trunc carries over 100 brands across fashion, home and living, luxury, and beauty. For a full list of our brands, click here.

Trunc does not have a physical store. At the moment, we are a purely online channel, but you may see our brand at SSI stores around the country for brands that are available on Trunc.

Our customer service team is here to assist you daily from 9:00am to 7:00pm. You can contact us via chat, email or phone:

• Email: [email protected]
• Telephone: + 632 8830 5000

You may shop on trunc.ph and checkout as a guest. All you need is a valid email address.

We encourage you to register for an account for faster checkout, to add items to your wishlist, and to view your past orders. All order notifications will be sent to your email, so please make sure you enter a valid email address.

Creating an account will give you a better shopping experience on Trunc. Some of the benefits include:

• Seamless checkout experience with saved addresses and customer details
• View the status and history of your orders
• Easily request and manage your returns
• Faster refunds with store credit
• Save items to your wishlist
• Get exclusive discounts and offers

Click the login icon from the navigation bar and continue by using your existing Google or Facebook account.

You may also create an account using your email address by providing your first name, last name, email address, and mobile number, and setting up your password.

All information is kept confidential and is only shared with our partners to fulfill your orders. For more information on how your data is used, read our full privacy policy.

We use your personal information to provide you with a secure and efficient shopping experience including:

• Processing and fulfilling your order
• Notifying you of your order status
• Verifying information about you and your order

To understand more, you may read our full privacy policy.

You can reset your password here or via the forgot password link on the login page.

Once you submit the email address used to create your account, we will send you an email with instructions to reset your password.

If you encounter any issues, you may reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

You can update your personal details via your account dashboard. At the moment, we do not allow you to update your email address via the account page for security reasons.

If you'd like to update your email address, you may reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

You can subscribe to our newsletter in two ways. You can opt-in to receive marketing communications when you create a customer account, or you can go to the site footer and enter your email address to subscribe.

We send regular updates on the latest arrivals and offers on Trunc, so you won’t want to miss out.

You can subscribe to our newsletter in two ways. You can opt-in to receive marketing communications when you create a customer account, or you can go to the site footer and enter your email address to subscribe.

Trunc store credit is a mode of refund offered to customers for their approved returns. The benefit of choosing store credit is a faster refund process. Only registered customers are able to receive and use store credit.

Your store credit can be used as a mode of payment on any future Trunc purchase. It is valid within the system for 1 year.

Here are some common questions about using store credit:

You do not have to use the full amount in one purchase. You can apply a partial amount upon checkout. The remaining balance will be stored in your account until it reaches the validity date. For any order total that goes above your store credit amount, you will be asked to select another mode of payment to cover the excess amount. Store credit can be used to pay for the full order total including shipping fees.

You can still use any valid promo or voucher codes together with store credit since store credit is treated as a mode of payment.

Similar to a regular Trunc purchase, you will receive an order confirmation email. A separate email will be sent to you with your updated store credit balance. You may also view your store credit balance from your account dashboard.

Store Credit is valid for one (1) year from the date of issuance. A reminder email will automatically be sent one week before your store credit expiry date.

If the order is cancelled, we will refund your purchase via Store Credit. The validity of your new Store Credit will reset and the one (1) year validity from the date of issuance will apply.

If you received multiple Store Credits with different issuance dates, each store credit will have a different expiry date. Expiry date of each Store Credit will be based on when it was credited to your account.

Each store credit will have a (one) 1 year validity upon issuance. To check your Store Credit balance and expiry, go to My Account > My Store Credit.

For orders paid via Store Credit but were cancelled due to unavailability, the mode of refund would still be Store Credit where it will have a new validity period.

We will process the refund of the unavailable or cancelled items based on the payment method used. If you paid using your Store Credits and Credit Card, we will re-issue the amount used from your Store Credit and we will process the charge reversal in your credit card.

Store credit may be applied in conjunction with available payment methods to complete a single purchase. If payment fails, please reach out to our customer service team via chat or via email ([email protected]) so we can initiate the refund process.

The amount refunded will automatically reflect on the customer's account within twenty four (24) to seventy two (72) hours. An email regarding your Store Credit balance will also be sent to the email address associated with your account on Trunc.ph.

Store credit can only be issued to one (1) account on Trunc.ph. It cannot be distributed among multiple accounts, and is non-transferable.

A Store Credit balance email will be sent to the email address associated with your Trunc.ph account. Aside from your main Inbox, please also check your Spam folder. If you did not receive an email, you may get in touch with [email protected]. Trunc Concierge operates daily from 9am to 9pm.

You may also check your Store Credit balance on Trunc.ph by logging in, then go to My Account > My Store Credit

Promotional vouchers are non-refundable and cannot be exchanged with cash or any other form of discounts.

Store Credit cannot be refunded via credit card or other modes of payment. Store credit is not convertible to cash or cannot be exchanged with items.

If you still wish to proceed with your order, we can offer other items as an alternative. However, price differences may apply.

For any additional questions or concerns about your store credit, reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

You can shop on Trunc as a guest, but we recommend you log in to your account for a better experience.

Select a category you are interested in and use the filters to find products. Once you see a product you like, you can use the “Add to Bag” button or click on the product name to view more details on the product page.

Once you’re ready to check out, click the bag icon on the header to see a summary of your order. On the checkout page, you will be asked to fill out your personal and delivery details, and select a payment method. If you are logged in to your account, your personal details and delivery address will be pre-filled.

To pay for your order, you will be redirected to a secure third-party gateway based on your payment method of choice. Please do not reload the page. If you reload the page or do not complete payment on the gateway, you will need to restart your order.

After successful payment, you will be redirected back to the order confirmation page and you will receive a confirmation email with the details of your order. To track the progress of your order, you can visit the order tracking page.

We have a variety of payment options for you to choose from upon checkout:

Payments made online via credit card go through an additional layer of security using 3-D Secure technology. For more information on authentication, contact your issuing bank.

Yes, we offer 0% installments from BDO, BPI, HSBC and Metrobank. Read the specific mechanics of each installment offer below.

We're sorry to hear that you encountered an issue with our payment gateway partner. If you'd like to verify the status of your payment or escalate a concern, you may reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

We're sorry to hear you experienced this. Sometimes an email may end up in your spam folder. If you still cannot locate the order confirmation email, you may reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

The order tracking page will explain the status of your order. If you have any further questions, you may reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

We’re sorry to have cancelled your order. We understand that this is not the experience you were hoping for.

Though we always do our best to fulfill your order, it was most likely cancelled due to your chosen item being unavailable. This can happen when an item is available at the time of purchase, but upon packing your order we noticed an issue with the item and unfortunately could not find a suitable replacement to ship to you.

Should you have any further questions or concerns, you may reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

Unfortunately, we do not accept order cancellations or changes to an order once it has been placed. However, if you have any concerns about your order, you may reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

Due to security issues, this request is handled on a case-to-case basis. If you would like to change the contact details on your order, you may reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

Customers can contact our customer service via chat, email or phone within 12 hours of placing their order to request for a Trunc Gift Card.

• Email: [email protected]
• Telephone: + 632 8830 5000

As soon as your request is confirmed, and depending on the size of your order, your ready-to-gift order may come with a blank Trunc Gift Card with a generic greeting and a Trunc envelope. The Trunc Card will include an order number and details on how to initiate returns.

Ready-to-Gift orders will not include a printed copy of your Original Receipt, however this can be sent to your email upon request.

Orders will be delivered in our standard Trunc Box. Select brands will still come in their original brand packaging.

Most of the orders are delivered in a standard TRUNC delivery box or poly mailer.

Please see below list of brands that provide brand packaging for your reference:

1. Trunc: Bally, BOSS, Charriol, Coach, Furla, HUGO, kate spade new york, Marc Jacobs, Michael Kors, and Tory Burch

2. Trunc Luxury: Alexander McQueen, Bottega Veneta, Burberry, Ferragamo, Givenchy, Jimmy Choo, Loewe, and Tod’s.

Yes, your orders on Trunc will be credited to your My SSI Life points as long as the email address you used upon checkout is the same as your My SSI Life account. If your emails do not match or you are unsure, please reach out to our customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

Once your identity has been verified by the team, we can update your email and credit your points.

For more information, please visit our FAQs on My SSI Life.

Trunc is owned and managed by Stores Specialists, Inc., the only licensed retail distributor in the Philippines for the majority of the brands sold on Trunc. For brands sold by other sellers, such as overseas items, we only partner with official distributors.

Should you have any questions or concerns about the authenticity of our products, please reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

On each product details page, you’ll be able to view a size guide specific for that brand and product.

If you are still unsure about your size and measurements, you may reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

Unfortunately, we cannot guarantee if or when a product will be back in stock. If you'd like to be notified when a product you are interested in is restocked, you can click the "notify me" button on the product details page. You will need to be logged in to your customer account to subscribe to a notification. When the product is back in stock, we will send you an email to let you know.

Items that are on markdown will show a strikethrough on their price. You can visit our offers page to see which brands have ongoing promotions and the full mechanics of these promotions.

Upon checkout, you can enter the code on the promo code field and click apply. If the items in your basket are valid for the code, it will show you a success message and the breakdown of your discount in the order summary.

In cases where an item is returned, you will get refunded for the total amount paid based on your receipt, which is the value of the item after the promotion was applied.

Brand exclusions may apply during sitewide promotional activities and you may use multiple vouchers with restrictions. For full details on any ongoing promotion, you can visit our offers page.

If your voucher code is not working, please double check the full mechanics of the promo on the offers page.

If the code still does not work after verifying that your items are eligible for the promotion, please reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

Information for each product is listed on the product details page. Details such as product description, price, dimensions and measurements, materials, return policies, and others are included.

If there is something you would like to verify about the product information provided, please reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

We do our best to ensure that all our products are properly wrapped, packed and sealed to prevent damage or spoilage. Please note that for perishable and consumable products on sale or markdown, we cannot guarantee the shelf life as some of the products in the sale are outside the freshness time frame. It’s possible that a few of the items you purchase won’t be as fresh as our full-priced items.

We currently only deliver to addresses within the Philippines. You may still place your order from outside the country for delivery to a Philippine address.

We are able to deliver nationwide via our courier partners. Unfortunately, some remote areas are still unserviceable and you will not be able to checkout. In these cases, please reach out to our concierge via chat or email to see what we can do for you.

Some items, such as food and oversized items, are not available for delivery outside of Metro Manila. This information will be stated on the product page and upon checkout.

We ship out your orders from 9am to 6pm on Mondays to Fridays. If some of your items are available before others, you may receive multiple deliveries. For any delays in delivery, notices will be posted on the site.

Our standard shipping fee is based on your delivery location and the weight of your order.

Orders may be fulfilled from different locations by the SSI Group and/or external vendors, so some brands may use their own separate vendor shipping fee that follows the rates provided above. These fees will apply on top of any standard shipping fees in your bag and will be shown in your shipping fee summary on checkout.

For Beauty brands and MUJI, we offer a reduced shipping fee.

For brands with brand shipping fees, we offer shipping discounts for orders fulfilled by the SSI Group.

We also have separate fees for oversized shipping for furniture and other large orders. You may read our full terms & conditions for oversized shipping by visiting our FAQS on Shipping & Delivery: What are your delivery terms and conditions for oversized items?

Before you checkout, you will be able to see the breakdown of applicable shipping fees. If you have any questions, feel free to reach out to our customer service team via email or chat.

We have an ongoing free standard shipping promo for orders that reach a minimum purchase of P7,500 on Trunc, Luxury and Home & Living items. Brand or category exclusions may apply. View our offers page (see Trunc Exclusive Deals) to view the full mechanics.

For Beauty, our free standard shipping minimum purchase is P3,500. View our beauty offers page (see Beauty Exclusive Deals) to view the full mechanics.

You can easily track the progress of your order here. Simply enter your order number and the email address you used upon checkout. We will also send order notifications via email. If you did not receive any email notification, please check your spam folder.

If you have concerns about the delivery date, please reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

The items in your order are wrapped securely in biodegradable materials and placed in a sealed Trunc branded box or poly mailer depending on the size of your order.

Sure! If you are unable to receive your package, please provide your chosen representative with an authorization letter and copy of your identification. This will help us ensure that your package is delivered securely.

We will always do our best to get your order.

• Risk to the products, including damage caused by loading and unloading the goods, shall be passed on to the customer
• Requests to re-deliver items shall be charged a corresponding delivery fee that must be paid in full before items are released
• Re-delivery will be scheduled within 5 working days after the failed delivery attempt
• Due to storage constraints at the warehouse, we cannot keep sold items for longer than 5 working days. Orders with failed deliveries and undelivered after that period will be cancelled and refunded to the customer less the shipping fees.

Depending on the size of your item, it will most likely be delivered via a truck.

Items will be delivered to your address either knocked down or fully assembled. You may refer to the delivery information section on the product details page for more information.

Permits and fees must be handled by the customer prior to delivery. Failure to deliver because of permit issues will result in additional delivery charges and delays.

Delivery via our 3rd party logistics partner is available within Metro Manila subject to a corresponding fee. Average lead time for delivery shall be within 5 working days from the date the order was confirmed. To avoid delays, please ensure that all necessary entry permit / gate pass / worker’s pass required by the building / subdivision is secured prior to the scheduled delivery date. Fees related to the processing of the said permits / entry passes shall be for the account of the customer.

For deliveries of big furniture pieces (i.e., Grand/Sectional Sofa, King Bed, etc.), the customer confirms that:

• The item can fit in the main entry door and/or the room where it will be placed.
• The item can fit in the stairwell, hallway, and passageways.
• The space and passageways are free of posts / beams which can hinder the entry of the item.
• There is enough space in the stair’s half landings to accommodate the lifting / turning of the item.

For building units:

• There is a designated service elevator which can be used to transport the item.
• The proportion / size of the item can fit in the designated service elevator.

Note: The company shall not be liable for failed deliveries due to physical constraints in the location. Our standard delivery service does not cover the following:

• Manual lifting of large / heavy items via stairs for more than 2 floors
• Lifting of items using cranes / harness and other similar methods

The Company shall not be responsible for delays of delivery due to Force Majeure or other events which make the delivery considerably more difficult or impossible, even if binding time periods and delivery deadlines have been agreed. Those events permit the Company to delay the delivery or service for the duration of the hindrance.

If for any reason the Customer fails to accept delivery of any of the products despite Customer’s confirmation, or the Company is unable to deliver on time because the Customer has not provided appropriate instructions, documents, or authorizations / permits:

• Risk to the Products shall pass on to the Customer (including damage caused by the loading / unloading of the goods).
• Requests to re-deliver the item/s shall be charged with the corresponding delivery fee which must be paid in full before the item/s will be released.
• Re-delivery will be scheduled within five (5) working days after the failed delivery attempt.
• Due to storage constraints at our Warehouse, we cannot keep sold items for more than 5 working days. Orders with failed deliveries which are left undelivered after the given period shall be canceled and refunded to the customer less delivery charges paid.

Upon delivery, our delivery personnel shall provide assembly services to ensure the completeness and good working condition of the item. However, the service excludes product installation (especially those which require the use of power tools; e.g., drilling & mounting of cabinets on walls, etc.) and disassembly after delivery.

Please notify us via mail at [email protected] in case of discrepancies or any signs of package tampering. You may also visit the "My Returns" section under the "My Account" page, look for the Order ID and select "Damaged During Shipping" in the dropdown menu under Reason for Return.

Read more about our FAQs Orders & Refunds: What is your return and exchange policy?

Only products purchased from trunc.ph may be returned online. You may return your items free of charge provided it is within the return period stated in the product page. Return periods vary by brand, product, and category.

All items must be returned new, in good condition, and in the item's original packaging, with complete tags and labels, with the original receipt, and with the Packing Slip.

All return requests are subject to approval. Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.

Returns due to the following reasons shall be automatically declined:

1. Items were not originally purchased from Trunc.ph
2. Items have been altered, worn, or used
3. Items were improperly handled by the customer
4. Change of mind

Unless damaged or defective, the following items are not subject to returns:

1. Color Cosmetics, Skin, Body and Hair Care, and Fragrances
2. Lingerie, Hosiery, Swimwear, Undergarments, and Socks
3. Face Masks
4. Fine Jewelry & Watches
5. Home Furnishings and Accessories
6. Food & Beverage
7. Appliances & Electronics
8. Items were purchased on sale

Once your request for return is approved, please note that this does not yet guarantee a sure refund. The actual item returned shall still go through a final verification/evaluation process before your refund will be processed.

Shipping, handling, and delivery charges are non refundable except for defective or damaged items. For items confirmed to be defective, the value of the item at the time of your return shall be based on the price reflected in your receipt including shipping charges.

We have a friendly and knowledgeable customer service team available to assist you with exchange requests for damaged Lush items purchased through Trunc.ph. Please make sure to submit your exchange-in-store request within 7 days from the date of receipt of the item.

To be eligible for an exchange, the item must be in its original packaging and complete with tags and labels (if applicable). Make sure to include the Packing Slip and provide clear photos of the item to avoid any delays in the review process.

Once your request for exchange is approved, please note that the store will conduct a final verification/evaluation process and confirm if the item is acceptable for exchange.

When visiting the store, kindly bring with you:

1. The item for exchange
2. Original Receipt
3. Valid ID

We will replace the item with exactly the same item in good condition. If the item you’re exchanging is no longer available, our customer service team will work with you to find a suitable replacement.

Please note that the return or exchange of cosmetics, body care, fragrances items are not allowed unless the purchased items are confirmed damaged, defective, or expired.

Note on receipts: Most of our brands include a printed receipt with your package. Some brands may only have a digital sales invoice available–this will be sent to you within 24-48 hours from successful delivery of your order.

We ensure your orders are quality checked and packed with care for your satisfaction. In case it arrives damaged or with defects, you may request for a refund and return your order or select items from your order free of charge for the first return provided it is within the return period, which begins on the day our official partner courier delivers your item.

To start the return process, you may opt for our shipping partner to pick up your return package, or you can drop the item off at one of our designated logistics partner’s drop off locations. All return requests will be subject to final review by our team before a refund or reversal is processed. The time it takes to receive your refund or reversal will depend on your bank or card provider.

If you choose to receive a refund via an Online Store Credit, you will receive an email notification with your Store Credit information.

Please note:

1. Trunc Store Credit may only be redeemed online by logged in customers on Trunc.ph and will not be accepted in any of our brands' physical stores.
2. Store Credit will be issued as a refund for approved returned items and cannot be exchanged with cash or other items.
3. Store Credits are valid for one (1) year from the date of issuance. Its validity is not extendable and upon its expiration, Store Credits can no longer be reactivated or refunded.
4. Store Credit can only be issued to one (1) account on Trunc.ph. It cannot be distributed among multiple accounts, and is non-transferable.
5. To use the Store Credit upon checkout you must enter the amount you wish to use in the “Apply Store Credit” field. If the available balance of Store Credit is bigger than the total of your order, the amount of your total order will only be deducted from your Store Credit. During order review, the amount of store credit applied to the order appears with the order totals, and is subtracted from the grand total. Your store credit balance is adjusted when the order is placed.
6. Store Credit may be applied in conjunction with available payment methods to complete a single purchase. If payment fails, please reach out to our customer service team via chat or via email ([email protected]) so we can initiate the refund process.
7. Store Credits are not considered e-wallets or gift cards, and cannot be purchased as a gift.

We generally do not accept exchanges, but if you receive a defective or damaged item, please contact our customer service at [email protected], and we will do our best to assist you.

Additionally, we can facilitate in-store exchanges for said damaged or defective items received exclusively for the following brands:

• Alexander McQueen
• Bottega Veneta
• Burberry
• Givenchy
• Hogan
• Jimmy Choo
• Loewe
• Lush
• Salvatore Ferragamo
• Tod’s

Please note that all exchange requests are subject to final review by our team before the exchange is processed.

To ensure a smooth and hassle-free return process, please make sure that your return request complies with our FAQs: What is your return and exchange policy?

We have a friendly and knowledgeable customer service team available to assist you with exchange requests for items from Alexander McQueen, Bottega Veneta, Burberry, Givenchy, Loewe, Hogan, Salvatore Ferragamo, and Tod’s, purchased through Trunc.ph.

Please make sure to submit your exchange-in-store request within 30 days from the date of receipt of the item.

To be eligible for an exchange, the item must be in its original packaging and complete with tags and labels (if applicable). Make sure to include the Packing Slip and provide clear photos of the item to avoid any delays in the review process.

Exchanges due to the following reasons shall be automatically declined:

1. Items were purchased on sale
2. Items were not originally purchased from Trunc.ph
3. Items have been altered, worn, or used
4. Items were improperly handled by the customer
5. Change of mind

When visiting the store, kindly bring with you:

1. The item for exchange
2. Original Receipt
3. Valid ID

We will replace the item with exactly the same item in good condition. If the item you’re exchanging is no longer available, our customer service team will work with you to find a suitable replacement.

Yes, but before you return your items to the store, you need to log in to your account and start a return request. Visit your account dashboard and click "My Returns". Alternatively, you may reach out to customer service via chat, email or phone for further assistance.

• Email: [email protected]
• Telephone: + 632 8830 5000

Once your request is approved, you will be able to exchange your item/s at the following stores only:

• Alexander McQueen, Shangri-La East Wing
• Bottega Veneta, Shangri-La East Wing
• Burberry, Greenbelt 4
• Givenchy, Shangri-La East Wing
• Hogan, Shangri-La East Wing
• Jimmy Choo, Greenbelt 3
• Loewe, Shangri-La East Wing
• Ferragamo, Greenbelt 4
• Tod’s, Greenbelt 4

For more information, you may check our FAQs Orders & Refunds: What is your exchange policy for Trunc Luxury items?

No action is required! Just ensure your email address is up to date in your account settings so you receive your invoice without any issues.

At this time, we will only provide digital invoices. If needed, you can print the email copy for your records.

Please check your spam or junk folder. If you still don’t see it, contact our customer service for assistance.

No worries! You can request a resend of your sales invoice by contacting our customer service. Make sure to provide your order details so we can quickly assist you.

Yes! The digital invoice serves as an official proof of purchase and will be valid for all returns, exchanges, and refunds.

Feel free to reach out to our customer service via [email protected] for any concerns regarding your sales invoice.