By clicking "My Account" at the upper right corner of the navigation bar on Trunc.ph's homepage, you may sign up to create an account or log in using your Google or Facebook accounts.

All you need to do is complete the sign up form with your First Name, Last Name, Email Address, Mobile Number, and Password. You may change or edit your personal information at any time. Your information will be kept confidential and will be shared with our partners only for the fulfillment of your orders. Read more about our Data Privacy Policy.

You may shop on Trunc.ph and checkout as a guest using a valid email address. We encourage you to create an account for faster checkout, to add items to your wishlist, and to view your past orders.

Order Notifications will be sent to your email so make sure you provide a valid email address.

To reset your password, click the link underneath the login button. Instructions on how to reset your password will be sent to your registered email address.

Sign up for our newsletter to receive emails featuring exclusive collections, best sellers, and new arrivals. Simply enter your email in the newsletter sign-up form in the footer.

Shopping on trunc.ph is simple.

1. Select a category from the navigation menu or use the search bar.
2. Choose your item. You can click "Add to Bag" by hovering over the image, or click on the product name for more details. The "Add to Bag" function allows you to keep track of what you want to buy until you are ready to make the payment.
3. For items that need you to choose a size or variation for, you will be directed to the product page. Simply select your preferred size, color or variation and click "Add to Bag".
4. To check the summary of your order, select "View Bag". Should you wish to proceed to payment, select "Go To Checkout".
5. Add your shipping details and select your preferred payment method. Review your order summary and once ready to complete your purchase, click "Place Order".

Here's how to enjoy our limited time offers.

1. Click on the bag icon on the upper right-hand corner of your screen then choose View Bag
2. Type in your promo code in the Promo Code section of your shopping bag and click Apply. The code and the corresponding discount or offer will appear in your bag. The value of the promo code is divided up proportionately to the item price.

• In case of return, you will get refunded for the total amount paid based on your receipt (the value of the item once the promotion amount was applied).
• Brand exclusions may apply during sitewide promotional activities.
• Multiple vouchers may be applied with restrictions.

Though Trunc endeavors to have adequate stock, it is possible that an item may be unavailable by the time you make the purchase. When this happens, the total amount of the unavailable item/s will be refunded based on the original payment method. The time it takes to receive your refund or reversal will depend on your credit card provider. Only the items that are available will be delivered.

Should your purchase fall under the minimum spend required for some payment methods due to item unavailability, please be advised that the payment method for orders within the same basket may be affected. In such instances, someone from the Trunc team will reach out to you.

We normally do not accept order cancellations or changes once an order has been placed. If you have concerns about your order, please email [email protected]

PowderRoom by Trunc ensures that all its beauty products are properly wrapped, packed and sealed to prevent damages and/or breakages.

Please note that for perishable and consumable products on sale or markdown, we cannot guarantee the shelf life as some of the products in the sale are outside the freshness time frame. It’s possible that a few of the items you purchase won’t be as fresh as our full-priced items.

Trunc accepts orders for select food and wine products but are only available within Metro Manila and can be delivered within 24 hours upon dispatch to courier. You should be of legal age (18 years old & above) to proceed with the purchase of wine products.

We ensure that all its Food & Beverage products are properly wrapped, packed, and sealed to prevent damages and/or breakages prior to dispatch.

The health and safety of our customers, staff, and warehouse employees remains our topmost priority. We have enhanced health and safety measures in all SSI Group fulfillment centers and for our employees, in compliance with the Covid-19 Inter-Agency Task Force for the Management of Emerging Infectious Diseases Resolutions.

In light of Government and Barangay mandated Community Quarantine guidelines, some areas may experience longer delays in shipping than others. We are working closely with our shipping partners to update our Delivery Areas.

Delivery via our 3rd party logistics partner is available within Metro Manila subject to a corresponding fee. Average lead time for delivery shall be within 5 working days from the date the order was confirmed. To avoid delays, please ensure that all necessary entry permit / gate pass / worker’s pass required by the building / subdivision is secured prior to the scheduled delivery date. Fees related to the processing of the said permits / entry passes shall be for the account of the customer.

For deliveries of big furniture pieces (i.e., Grand/Sectional Sofa, King Bed, etc.), the customer confirms that:

• The item can fit in the main entry door and/or the room where it will be placed.
• The item can fit in the stairwell, hallway, and passageways.
• The space and passageways are free of posts / beams which can hinder the entry of the item.
• There is enough space in the stair’s half landings to accommodate the lifting / turning of the item.

For building units:

• There is a designated service elevator which can be used to transport the item.
• The proportion / size of the item can fit in the designated service elevator.

Note: The company shall not be liable for failed deliveries due to physical constraints in the location. Our standard delivery service does not cover the following:

• Manual lifting of large / heavy items via stairs for more than 2 floors
• Lifting of items using cranes / harness and other similar methods

The Company shall not be responsible for delays of delivery due to Force Majeure or other events which make the delivery considerably more difficult or impossible, even if binding time periods and delivery deadlines have been agreed. Those events permit the Company to delay the delivery or service for the duration of the hindrance.

If for any reason the Customer fails to accept delivery of any of the products despite Customer’s confirmation, or the Company is unable to deliver on time because the Customer has not provided appropriate instructions, documents, or authorizations / permits:

• Risk to the Products shall pass on to the Customer (including damage caused by the loading / unloading of the goods).
• Requests to re-deliver the item/s shall be charged with the corresponding delivery fee which must be paid in full before the item/s will be released.
• Re-delivery shall be scheduled within five (5) working days after the failed delivery attempt.
• Due to storage constraints at our Warehouse, we cannot keep sold items for more than 5 working days. Orders with failed deliveries which are left undelivered after the given period shall be canceled and refunded to the customer, less delivery charges paid.

Upon delivery, our delivery personnel shall provide assembly services to ensure the completeness and good working condition of the item. However, the service excludes product installation (especially those which require the use of power tools; e.g., drilling & mounting of cabinets on walls, etc.) and disassembly after delivery.

We guarantee the quality of our products. To ensure that the purchased item meets customer expectations, we shall request the customer / authorized receiver to inspect the condition and completeness of the merchandise upon arrival and immediately inform our delivery personnel should you note any issues with the delivered product.

Majority of our furniture pieces are made of solid wood constructed using different wood species of varying origins and characteristics. As such, each item may have variations in color, texture, and grain due to the natural characteristics of the wood used in its manufacturing. Certain styles / pieces may also use wood veneers as part of its overall design. For more information and queries regarding our products, you may first email our customer service at [email protected].

To care for your purchased item, kindly refer to the instructions indicated in the product manual.