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We collect information from our interactions with you, other customers and third parties.
Our goal is to understand our customers’ shopping behavior and preferences to help us provide you with a more enhanced and personalized shopping experience.
With the information gathered, we seek to provide you with products, services, and valuable offers that may be of particular interest to you.
We respect your privacy and ensure the security, confidentiality and integrity of your information in our system.
We offer you choices about the way your personal information is collected and used.
If you have any questions or comments about any content, please contact us via [email protected]
Only our affiliates and specific third parties, who provide services that enhance our Site features, have access to your information. Please see below for the full Policy details or you may use the quick links above to go directly to specific topics.
When you register and purchase products from us online, we collect information such as:
Birth month and day
You may also provide personal information when you post reviews, request for email subscriptions to Trunc’s electronic newsletters, enter a contest, participate in a survey, register to receive a free gift, send us feedback or enquiries, or provide other user generated content at our Site. We may, from time to time, post your product/service reviews on other areas of the Site to allow other users to read and benefit from them.
If you request information about corporate sales, we will collect your name, company name, email address, postal address, telephone number, and any comments you might have.
You may choose not to provide all your personal information, and in doing so, you will be limiting access to the amount of marketing information or personalized promotions that we can share with you. We do not sell or lease your name and/or personal information for use by independent companies or third parties with whom we are not affiliated.
We may collect additional information about you through our joint marketing partners or from unrelated third parties. We may collect demographic & behavioral information, and we may use mailing lists from third parties. We also maintain a record of your product interests and purchases you make online or through our mobile application, My SSI Life App.
DATA WE COLLECT THROUGH TECHNOLOGY
Online through your Web Browser
Whenever you browse our Site, we automatically receive and record information such as:
Your IP address
Specific web pages you click
This data may also be used in communication blasts, such as our annual report, without your specific identification or personal data.
Cookies allow you to take full advantage of some of our site's features, and we recommend that you leave them turned on. To learn more about cookies and how to use them, visit the Help portion of your internet browser.
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google") to collect certain information relating to your use of the Services. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information regarding Google Analytics please visit Google's website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
These interest-based ads may be presented to you while you are browsing our Site or third-party sites not owned by us. To learn more about interest-based advertisements visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org).
What is "Do Not Track"? Do Not Track (DNT) is a privacy preference that users can set in their web browsers. DNT is a simple way for users to inform websites that they do not want certain information to be collected.
When you turn on DNT in your browser, we no longer have visibility to the websites you visit after you have left Trunc.ph. We still know the site you were visiting immediately before you came to Trunc.ph and we will continue to track the parts of our Site which you visit, including information about your checkout. However, when you turn on DNT in your browser, we stop collecting information about your recent visits to websites that have integrated our buttons or widgets. We stop collecting the unique browser cookie that links your browser to visits to these websites for tailoring suggestions or ads.
We may use third parties to help us provide services to you and to give us comparative information on the performance of our Site. These services include such things as operating our Site, monitoring site activity, conducting surveys, maintaining our database, processing product reviews and administering and monitoring emails, surveys, drawings or contests.
We may also use third party companies to place advertising on other online sites. These advertising companies collect information about your visits to our Site or interaction with our email using tracking tools such as tags, pixel tracking and cookies, and your online activity at other sites. These tools allow them to use information about your visits to help us serve you better.
If you choose to write a product review, you will be providing it to a third party who we use to process the product reviews. Product reviews that comply with the Review Rules may be published on this Site, and some may be published in our stores, emails, online marketing and/or catalogues. Published reviews may identify the author's name and other relevant details.
If you sign up for anything on our Site where you provide your name, mailing address and phone number, such information will be added to a database. The information in this database is used to provide names and mailing addresses to other companies, sometimes categorized by purchase information. Our affiliated companies also have access to this database.
You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Site or the public.
Our primary purpose for collecting personal information is for us to provide you with a secure, efficient and beneficial shopping experience.
We may use your personal information to:
Process and fulfill an order
Notify you of order status
Verify information about you and your order
We may contact you if we have questions regarding your order or purchase through email, phone or postal mail.
Additionally, we may use your personal information for marketing purposes to:
Improve services and content
Communicate preferences you have indicated
Any other purpose disclosed at the point of collection
Inform you about future:
Special program offers
These communications may be sent via email, postal mail, text message, or through a mobile application dependent upon your preferences. Unless by local provincial law you are required to opt-in, you always have the choice to opt-out of receiving these marketing communications.
We may use your information to provide services and customer support that you may request, as well as to correct problems, resolve disputes and collect fees.
We may also use the information we collect as necessary to comply with legal requirements, to enforce the Site’s Terms and Conditions, to prevent fraud, to cooperate with law enforcement and regulatory authorities, and to stop other prohibited, illegal or harmful activities.
By providing the personal data of any third party, you certify that the individual whose personal information is provided has consented that his/her information will be processed by SSI.
We may use your personal information to contact you if you participate in a sweepstakes, contest or promotion. This includes promotions on-line, over the phone, through a mobile application or at one of our stores. Contact may occur via email, postal mail, telephone, text message, or through a mobile application regarding our products, services, contests and promotions. You may choose at any time not to receive these marketing communications. We may still need to contact you on a limited basis, however - for example, to notify winners and to fulfill promotional obligations.
We may share information across SSI and its affiliates, and we may use the resources of other members of the SSI Group to process your data. We may likewise share your contact information with specific third parties for purposes of order fulfillment.Third Parties
We carefully select third party advertising companies and allow them to collect non-personally identifiable information by placing cookies when you choose to visit our site.
We may combine your information with information we collect from other companies (such as demographic or behavioral data) to improve and personalize our services to you. We may also use third-party companies to assist in the collection and analysis of data.
We may share your information with companies employed outside of SSI that perform services specifically for Trunc.ph. For example, we may retain a third party company or logistics service provider unrelated to SSI, to fulfill your orders. They may sometimes have access to information collected by us, including your personal data, in the course of providing products or services to us. In those situations, the outside company is performing work for Stores Specialists, Inc, and we take appropriate steps to ensure that your personal information is used only to provide the services requested by us.
We may also disclose that personal information to third-parties to whom you explicitly ask us to send your information.Legal Requirement & Compliance
We reserve the right to release account and other personal information about you when we believe release is appropriate to comply with the law, in response to legal process and law enforcement requests, to enforce or apply our Terms and Conditions and other agreements, or to protect our rights, property, safety or other interests those of our parent company, affiliates and shareholders, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Safeguarding of Your Information
We endeavour to protect your information against any form of unauthorized disclosures by:
Trying to limit access to people who need the information to do their jobs
Informing Stores Specialists, Inc. employees and third parties about their responsibility to adhere to our own business ethical standards and confidentiality policies
Regularly monitor our systems for possible vulnerabilities and attacks
We place physical, electronic and procedural safeguards to secure the confidentiality and integrity of the personal information we collect and to prevent:
Maintain data accuracy
Ensure correct use of personal information
These safeguards are designed to protect against, but are not a guarantee against the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information.
We use HTTPS, also known as SSL encryption, to transfer sensitive information securely from your web browser to our web servers. This means that all of your personal information is encrypted to avoid the decoding of that information by anyone other than us.
We do not store any financial information, including credit card information. Credit Card transactions are redirected to our Payment partner.
However, no technology is 100% secure, where we have given you (or where you have chosen) a password which enables you to access certain parts of our programs or sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and take reasonable steps for protecting your information.How We Protect Kids' Privacy On-Line
Our Site is a general audience website and it is our intention that our Site should be used only by persons over age 13. We are concerned about the safety of children when they use the Internet and will never knowingly request personal information from anyone under the age of 13. If the parent or guardian of a child under the age of 13 believes that the child has provided us with any personal data, the parent or guardian of that child should contact us via [email protected] and ask to have this personal information deleted from our files. If we otherwise obtain knowledge that we have personal information about a child under the age of 13 in our files, we will delete that personal information from our existing files so that it is not in retrievable form.
Our Site may contain links to other sites. You should review the policies of those sites before providing any personal information, as we do not control their privacy policies or practices. Our Site provides links solely for the convenience and information of our customers.
We provide you with reasonable access to your personal data to update and manage. If you would like to update your information in our site you may do so by:
Logging in to your account at https://www.trunc.ph/default/customer/account/edit/ where you may choose to update or change your:
Personal information (name, address, etc.)
If you have issues or questions with regard to your information or choices, you may contact us to have it corrected, amended or opt-out.
Any information you have shared on another website (Facebook, Instagram, Twitter, Pinterest, etc.) may become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions. You should exercise caution when disclosing information in these public areas and be careful how you disclose your personal information or information related to you.
Content posted in public areas, including advice and opinions, represents the views and is the responsibility of those who post the content. We do not necessarily endorse, support, verify, or agree with the content posted.
If you have any issues or questions with regard to your information or choices, you can contact us to have it corrected, amended or opt-out.
If you receive home mailings, promotional emails, marketing communications, text messages or other communications from us and you wish to stop receiving you may opt out by clicking 'Unsubscribe' at the bottom of an email you receive from us
Depending on what programs you are enrolled in may require additional opting out. It may take up to 10 days to process your email or text message, during which you may continue to receive communications from us.
For any questions, concerns or other request please contact us by:
Email: [email protected]
Phone: +632 8830-5000 (9:00 AM - 6:00 PM Monday - Sunday)
To protect your privacy and security, we may ask you to verify your identity and/or provide other details to help us respond to your request before granting access or making corrections. Please note that any requests to update your personal information may take up to 10 days for your email request.
Last updated on October 30, 2020.