You have some great styles in your shopping bag.
Shop now with confidence. We offer complimentary and easy returns. Check our Returns Policy for more information.
If you have any questions, we would love to connect with you via live chat.
Trunc.ph is the official distributor of the brands featured on our website. Any item purchased from the platform is guaranteed to be 100% genuine and authentic and have been curated by the luxury brands from our portfolio.
We guarantee the quality of our products. To ensure that the purchased item meets customer expectations, we shall request the customer / authorized receiver to inspect the condition and completeness of the merchandise upon arrival and immediately inform our delivery personnel should you note any issues with the delivered product.
Click the account icon from the navigation bar and log in using your existing Google or Facebook account.
You may also create an account using your email address by providing your first name, last name, email address, and mobile number, and setting up your password.
All information is kept confidential and is only shared with our partners to fulfill your orders. For more information on how your data is used, read our Data Privacy Policy
You may shop on trunc.ph and checkout as a guest. All you need is a valid email address. We encourage you to register for an account for faster checkout, to add items to your wishlist, and to view your past orders. All Order notifications will be sent to your email, make sure you enter a valid email address.
To reset your password, click the link underneath the login button. Instructions will be sent to your registered email address.
Sign up for our newsletter to receive emails featuring exclusive collections, best sellers, and new arrivals. Simply enter your email in the newsletter sign-up form in the footer.
Shopping on trunc.ph is simple.
Here’s how to enjoy our limited time offers.
The code and the corresponding discount or offer will appear in your bag. Please note the value of the promo code is divided up proportionately to the item price.
The following payment methods are available upon checkout:
Payments made online via credit card go through an additional layer of security using 3-D Secure technology. For more information on authentication, contact your issuing bank.
The following payment methods are available upon checkout:
Payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode. For more information on authentication, contact your issuing bank.
A total minimum transaction amount of ₱65.00 and a maximum transaction amount of ₱900,000 (inclusive of shipping fees) are allowed per checkout. Only 2 transaction attempts will be accepted per user (per day), including unsuccessful attempts, and a maximum of 10 successful transactions per month.
Payments via Alipay and WeChat Pay may be subject to varying spend limits depending on your bank. For more information on payment limits, please contact your issuing bank.
We will continuously add more payment options and terms for your convenience.
Though Trunc endeavors to have adequate stock, it is possible that an item may be unavailable by the time you make the purchase. When this happens, the total amount of the unavailable item/s will be refunded based on the original payment method. The time it takes to receive your refund or reversal will depend on your issuing bank. Only the items that are available will be delivered.
Should your purchase fall under the minimum spend required for some payment methods due to item unavailability, please be advised that the payment method for orders within the same basket may be affected. In such instances, someone from the Trunc team will reach out to you.
We normally do not accept order cancellations or changes once an order has been placed. If you have concerns about your order, please email [email protected]
PowderRoom by Trunc ensures that all its beauty products are properly wrapped, packed and sealed to prevent damages and/or breakages.
Please note that for perishable and consumable products on sale or markdown, we cannot guarantee the shelf life as some of the products in the sale are outside the freshness time frame. It’s possible that a few of the items you purchase won’t be as fresh as our full-priced items.
Trunc accepts orders for select food and wine products but are only available within Metro Manila and can be delivered within 24 hours upon dispatch to courier. You should be of legal age (18 years old & above) to proceed with the purchase of wine products.
We ensure that all its Food & Beverage products are properly wrapped, packed, and sealed to prevent damages and/or breakages prior to dispatch
The items you have purchased are wrapped in honeycomb or onion skin paper and placed in a sealed TRUNC box or TRUNC poly mailer.
Most of the TRUNC brands are delivered in a standard TRUNC delivery box or poly mailer.
Please see below list of brands that provide brand packaging for your reference:
We are delighted to offer Trunc Gift Cards to select brands for orders placed on our site all year round.
Customers can contact [email protected] within 12 hours upon placing your order and request for a Trunc Gift Card. As soon as your request is confirmed, and depending on the size of your order, your ready-to-gift order may come with a blank Trunc Gift Card with a generic greeting, a Trunc gift bag* and a Trunc envelope. The Trunc Card will include an order number and details on how to initiate returns. Ready-to-Gift orders will not include a printed copy of your Original Receipt, however this can be sent to your email upon request.
Orders will be delivered in our standard Trunc Box. Select brands will still come in their original brand packaging.
We deliver nationwide except for select items marked as for Metro Manila delivery only in their individual product display page.
Your orders will be delivered by our official courier partners. You may receive an SMS from the courier prior to the delivery of your order to ensure that you are available to receive your order at the scheduled delivery time.
Our standard shipping fee for Trunc, Trunc Show and Trunc at Home brands are based on the your delivery location and will also depend on brand inclusions:
Separate vendor shipping fee applies on top of the standard shipping fee,
MUJI shipping fee is based on locations and will also depend on brand inclusions:
Additional fees will apply in excess:
Applicable shipping fees will automatically be computed in your Cart upon checkout.
Free shipping for a minimum purchase of Php 7,500 applies, subject to Terms & Conditions, please see full promo mechanics here.
The delivery fee for oversized items varies depending on the weight and destination. There are unloading limitations for some of our service providers. Please ensure that necessary permits and fees have been settled prior to delivery.
Our standard shipping fees for PowderRoom by TRUNC are based on locations and will depend on brand inclusions.
Free shipping for a minimum purchase of Php 3,500 applies, subject to Terms & Conditions. Please see full promo mechanics here
For Metro Manila orders, we deliver in 5-7 business days. For provincial orders, please give us 8-15 business days. Deliveries are made from 9am to 6pm from Monday to Friday. Should your order consist of multiple brands, you may receive separate packages at different times. Changes in the schedule will be posted on Trunc.ph’s homepage accordingly.
Order notifications will be sent to your nominated email address which might accidentally go straight to your Spam folder instead of Inbox. Please ensure that you enter a valid email address when you sign up for a new account or when you order as a guest. You may also expect further updates from our logistics partners who will update you on the status of your order via SMS.
For standard sized items: Trunc allows 2 delivery attempts free of charge. After such, your order shall be cancelled, and you will be refunded the total amount of the items purchased less your shipping fee.
For oversized items: If for any reason the Customer fails to accept delivery of any of the products despite Customer’s confirmation, or delivery is delayed because the Customer has not provided appropriate instructions, documents, or authorizations / permits:
To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and proof of identification must be presented. In cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.
Please notify us via mail at [email protected] in case of discrepancies or any signs of package tampering. You may also visit the "My Returns" section under the "My Account" page, look for the Order ID and select "Damaged During Shipping" in the dropdown menu under Reason for Return. Read more about our Return Policy.
Most furniture will be delivered by truck either via our partner courier service, or by our own Delivery Specialists. Items will be delivered to your address either knocked down or fully assembled. Please refer to the “Delivery Information” section in the product page for more details.
Where applicable, gate fees, village, and building permits must be processed before delivery. Failure to deliver because of permit issues will result in additional delivery charges and delays.
Delivery via our 3rd party logistics partner is available within Metro Manila subject to a corresponding fee. Average lead time for delivery shall be within 5 working days from the date the order was confirmed. To avoid delays, please ensure that all necessary entry permit / gate pass / worker’s pass required by the building / subdivision is secured prior to the scheduled delivery date. Fees related to the processing of the said permits / entry passes shall be for the account of the customer.
For deliveries of big furniture pieces (i.e., Grand/Sectional Sofa, King Bed, etc.), the customer confirms that:
For building units:
Note: The company shall not be liable for failed deliveries due to physical constraints in the location. Our standard delivery service does not cover the following:
The Company shall not be responsible for delays of delivery due to Force Majeure or other events which make the delivery considerably more difficult or impossible, even if binding time periods and delivery deadlines have been agreed. Those events permit the Company to delay the delivery or service for the duration of the hindrance.
If for any reason the Customer fails to accept delivery of any of the products despite Customer’s confirmation, or the Company is unable to deliver on time because the Customer has not provided appropriate instructions, documents, or authorizations / permits:
Upon delivery, our delivery personnel shall provide assembly services to ensure the completeness and good working condition of the item. However, the service excludes product installation (especially those which require the use of power tools; e.g., drilling & mounting of cabinets on walls, etc.) and disassembly after delivery.
Majority of our furniture pieces are made of solid wood constructed using different wood species of varying origins and characteristics. As such, each item may have variations in color, texture, and grain due to the natural characteristics of the wood used in its manufacturing. Certain styles / pieces may also use wood veneers as part of its overall design. For more information and queries regarding our products, you may first email our customer service at [email protected].
Our overseas products are labeled with Overseas Shipment in their product page.
For overseas packages, we will provide an electronic Official Receipt upon request. You may send an email request to our customer service through [email protected].
We ensure your orders are quality checked and packed with care for your satisfaction. In case it arrives damaged or with defects, you may request a refund and return your order or select items from your order free of charge provided it is within the return period, which begins on the day our official partner courier delivers your item.
To start the return process, you may opt for our shipping partner to pick up your return package, or you can drop the item off at one of our designated logistics partner’s drop off locations. Please note that items purchased on final sale from our site are not valid for refunds. All return requests will be subject to final review by our team before a refund or reversal is processed. The time it takes to receive your refund or reversal will depend on your bank or card provider.
If you choose to receive a refund via an Online Credit Voucher, you will receive an email notification with your OCV Code. Please note that:
We generally do not accept exchanges, but if you receive a defective or damaged item, please contact our Concierge service at [email protected]., and we will do our best to assist you. Additionally, we can facilitate in-store exchanges for said damaged or defective items received exclusively for the following brands:
Please note that all exchange requests are subject to final review by our team before the exchange is processed.
To ensure a smooth and hassle-free return process, please make sure that your return request complies with our Return and Exchange Policy guidelines.
You may login to your account to access “My Returns” and create an exchange request or send an email to our customer service at [email protected].
Once your request is approved, you will be able to exchange your item/s at the following stores only:
For more information, you may check our Return & Exchange Policy
You may login to your account to access “My Returns” and create an exchange request or send an email to our customer service at [email protected].
Once your request is approved, you will be able to exchange your item/s at the following stores only:
For more information, you may check our Return & Exchange Policy
Only products purchased from trunc.ph may be returned online. You may return your items free of charge provided it is within the return period stated in the product page. Return periods vary by brand, product, and category.
All items must be returned new, in good condition, and in the item's original packaging, with complete tags and labels, with the original receipt, and with the Packing Slip.
All return requests are subject to approval. Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.
Returns due to the following reasons shall be automatically declined:
Unless damaged or defective, the following items are not subject to returns:
Once your request for return is approved, please note that this does not yet guarantee a sure refund. The actual item returned shall still go through a final verification/evaluation process before your refund will be processed.
Shipping, handling, and delivery charges are non refundable except for defective or damaged items. For items confirmed to be defective, the value of the item at the time of your return shall be based on the price reflected in your receipt including shipping charges.
We have a friendly and knowledgeable customer service team available to assist you with exchange requests for damaged Lush items purchased through Trunc.ph. Please make sure to submit your exchange-in-store request within 7 days from the date of receipt of the item.
To be eligible for an exchange, the item must be in its original packaging and complete with tags and labels (if applicable). Make sure to include the Packing Slip and provide clear photos of the item to avoid any delays in the review process.
Exchanges due to the following reasons shall be automatically declined:
Once your request for exchange is approved, please note that the store will conduct a final verification/evaluation process and confirm if the item is acceptable for exchange.
When visiting the store, kindly bring with you:
We will replace the item with exactly the same item in good condition. If the item you’re exchanging is no longer available, our customer service team will work with you to find a suitable replacement.
We have a friendly and knowledgeable customer service team available to assist you with exchange requests for items from Alexander McQueen, Bottega Veneta, Burberry, Givenchy, Loewe, Hogan, Salvatore Ferragamo, and Tod’s, purchased through Trunc.ph. Please make sure to submit your exchange-in-store request within 30 days from the date of receipt of the item.
To be eligible for an exchange, the item must be in its original packaging and complete with tags and labels (if applicable). Make sure to include the Packing Slip and provide clear photos of the item to avoid any delays in the review process.
Exchanges due to the following reasons shall be automatically declined:
When visiting the store, kindly bring with you:
We will replace the item with exactly the same item in good condition. If the item you’re exchanging is no longer available, our customer service team will work with you to find a suitable replacement.
Last updated on August 18,2023.
