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Shop now with confidence. We offer complimentary and easy returns. Check our Returns Policy for more information.
If you have any questions, we would love to connect with you via live chat.
By clicking "My Account" at the upper right corner of the navigation bar on Trunc.ph's homepage, you may sign up to create an account or log in using your Google or Facebook accounts.
You may shop on Trunc.ph and checkout as a guest using a valid email address. We encourage you to create an account for faster checkout, to add items to your wishlist, and to view your past orders.
Order Notifications will be sent to your email so make sure you provide a valid email address.
To reset your password, click the link underneath the login button. Instructions on how to reset your password will be sent to your registered email address.
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The following payment methods are available upon checkout:
Payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode. For more information on authentication, contact your issuing bank.
A total minimum transaction amount of ₱65.00 and a maximum transaction amount of ₱900,000 (inclusive of shipping fees) are allowed per checkout. Only 2 transaction attempts will be accepted per user (per day), including unsuccessful attempts, and a maximum of 10 successful transactions per month.
Payments via Alipay and WeChat Pay may be subject to varying spend limits depending on your bank. For more information on payment limits, please contact your issuing bank.
We will continuously add more payment options and terms for your convenience.
Though Trunc endeavors to have adequate stock, it is possible that an item is unavailable by the time you make the purchase. When this happens, the total amount of the unavailable item/s will be refunded based on the original payment method. The time it takes to receive your refund or reversal depends on your bank or card provider. Only the available items will be delivered.
We normally do not accept order cancellations or changes once an order has been placed. If you have concerns about your order, please send us an email via [email protected].
PowderRoom by Trunc ensures that all its beauty products are properly wrapped, packed and sealed to prevent damages and/or breakages.
Please note that for perishable and consumable products on sale or markdown, we cannot guarantee the shelf life as some of the products in the sale are outside the freshness time frame. It’s possible that a few of the items you purchase won’t be as fresh as our full-priced items.
Trunc accepts orders for select food and wine products but are only available within Metro Manila and can be delivered within 24 hours upon dispatch to courier. You should be of legal age (18 years old & above) to proceed with the purchase of wine products.
We ensure that all its Food & Beverage products are properly wrapped, packed, and sealed to prevent damages and/or breakages prior to dispatch.
We deliver nationwide except for select items marked as for Metro Manila delivery only in their product page. However, delays and/or failed deliveries may occur and some areas may not be serviceable temporarily due to quarantine restrictions.
Orders will be delivered by our official partner couriers. You will receive an SMS from the courier prior to the delivery of your order to ensure that you are available to receive your order at the scheduled delivery time.
Standard shipping fee is based on locations and will also depend on brand inclusions:
Additional fees will apply in excess:
Applicable shipping fees will automatically be computed in your Bag upon checkout.
The delivery fee for oversized items varies depending on the weight and destination. There are unloading limitations for some of our service providers. Please ensure that necessary permits and fees have been settled prior to delivery.
For Metro Manila orders, we deliver in 5-7 business days. For provincial orders, please give us 8-15 business days. Deliveries are made from 9am to 6pm from Monday to Friday. Should your order consist of multiple brands, you may receive separate packages at different times. Changes in the schedule will be posted accordingly.
Due to community quarantine restrictions, please expect shipping delays.
Order notifications will be sent to your nominated email address which might accidentally go straight to your Spam folder instead of Inbox. Please ensure that you enter a valid email address when you sign up for a new account or when you order as a guest. You may also expect further updates from our logistics partners who will update you on the status of your order via SMS.
For standard sized items: Trunc allows 2 delivery attempts free of charge. After such, your order shall be cancelled, and you will be refunded the total amount of the items purchased less your shipping fee.
For oversized items: If for any reason the Customer fails to accept delivery of any of the products despite Customer’s confirmation, or delivery is delayed because the Customer has not provided appropriate instructions, documents, or authorizations / permits:
To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and proof of identification must be presented. In cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.
Please notify us via mail at [email protected] in case of discrepancies or any signs of package tampering. You may also visit the "My Returns" section under the "My Account" page, look for the Order ID and select "Damaged During Shipping" in the dropdown menu under Reason for Return. Read more about our Return Policy.
Most furniture will be delivered by truck either via our partner courier service, or by our own Delivery Specialists. Items will be delivered to your address either knocked down or fully assembled. Please refer to the “Delivery Information” section in the product page for more details.
Where applicable, gate fees, village, and building permits must be processed before delivery. Failure to deliver because of permit issues will result in additional delivery charges and delays.
If you have a Trunc account, you may return your order free of charge by following these simple steps:
Step 1: Log in and go to the "Order History" section of the "My Accounts" Page.
Step 2: Choose the Order you want to return.
Step 3: Select the item/s you wish to return, "Select All" means returning the entire order. Please note that for orders that come with a free item (e.g. Buy 1, Get 1; Free Gift with Purchase), the free item should be returned together with the order.
Step 4: Choose the Reason for Return:
Step 5: Choose the Condition of the items you wish to return:
Step 6: Choose Return Method
Step 7: Take Photos of the items you wish to return
Step 8: Upload photos you wish to return. Accepted file format for uploads is .jpg or .pdf.
Step 9: Submit your Return Request
Step 10: Your return request will be reviewed by our team. If your Return Request is approved, you will receive an email confirmation indicating the approval status, and all you have to do is wait for our shipping partner to pick up your Return package or you may choose to drop the item* off in our logistics partner’s (LBC) drop off locations.
*List of Brands Excluded and can be returned via pick up only:
Should your request be approved, our courier will pick up the item/s free of charge if it is your first return. For succeeding returns, standard shipping charges will apply.
Payment reversals will be facilitated upon receiving the returned product. Customers will be credited via the same payment method used for placing the order, or through an Online Credit Voucher that shall be sent to the customer via email. Delivery charges will not be reimbursed unless the product was faulty.
If your order was made using a promo voucher, the refund or reversal will be for the amount paid after the voucher was applied. Once reversal has been processed, the promo voucher may no longer be valid depending on promo mechanics.
Our overseas products are labeled with Overseas Shipment in their product page.
For overseas packages, we will provide an electronic Official Receipt upon request. You may send an email request to our customer service through [email protected]
The health and safety of our customers, staff, and warehouse employees remains our topmost priority. We have enhanced health and safety measures in all SSI Group fulfillment centers and for our employees, in compliance with the Covid-19 Inter-Agency Task Force for the Management of Emerging Infectious Diseases Resolutions.
In light of Government and Barangay mandated Community Quarantine guidelines, some areas may experience longer delays in shipping than others. We are working closely with our shipping partners to update our Delivery Areas.
We ensure your orders are quality checked and packed with care for your satisfaction. In case it arrives damaged or with defects, you may return your order or select items from your order free of charge provided it is within the return period. Return period count will start from the day our official partner courier successfully delivers your item.
Exchanges for damaged or defective items are not available for online purchases except for Lush items that were damaged or defective upon receipt. Nevertheless, you may request for a refund and return your order and our shipping partner will pick up your return package free of charge. You may also drop the item off in our logistics partner’s drop off locations. Please note that items purchased on final sale from our site are not valid for refunds, and that all return requests will be subject to final review by our team before the refund or reversal is processed. The time it takes to receive your refund or reversal will depend on your bank or card provider.
All return requests should be in accordance with our Return Policy.
You may login to your account and choose My Returns to create an exchange request for Lush items purchased from trunc.ph or you may send an email to our customer service through [email protected].
Once your request is approved, you will be allowed to exchange your Lush items in the following stores only:
For more information, you may check our Return & Exchange Policy
Only products purchased from trunc.ph may be returned online. You may return your items free of charge provided it is within the return period stated in the product page. Return periods vary by brand, product, and category.
All items must be returned new, in good condition, and in the item's original packaging, with complete tags and labels, with the original receipt, and with the Packing Slip.
All return requests are subject to approval. Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.
Returns due to the following reasons shall be automatically declined:
Unless damaged or defective, the following items are not subject to returns:
Once your request for return is approved, please note that this does not yet guarantee a sure refund. The actual item returned shall still go through a final verification/evaluation process before your refund will be processed.
Shipping, handling, and delivery charges are non refundable except for defective or damaged items. For items confirmed to be defective, the value of the item at the time of your return shall be based on the price reflected in your receipt including shipping charges.
We have a friendly and knowledgeable customer service team to help with any exchange requests for damaged or defective items from Lush ordered through Trunc.ph. Lush items may be exchanged in select Lush stores provided it is returned within 7 days from purchase date.
Lush items should be unused, unaltered, saleable and in the original packaging, with complete tags and labels (if applicable), and with the Packing Slip. The original receipt must be presented together with the item to be exchanged.
All exchange requests are subject to approval. Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.
Exchanges due to the following reasons shall be automatically declined:
Once your request for exchange is approved, please note that the store will conduct a final verification/evaluation process and confirm if the item is acceptable for exchange.
We will replace the item with exactly the same item in good condition. If the item is no longer available, our customer service team will coordinate with the customer for a suitable replacement.
In case of refunds via Online Credit Voucher, you will receive an email notification with your OCV Code.
Please note that:
For concerns regarding your returns, you may get in touch with [email protected]. Our center operates daily from 9am to 9pm.
The items you have purchased are wrapped in honeycomb or onion skin paper and placed in a sealed TRUNC box or TRUNC poly mailer.
Most of the TRUNC brands are delivered in a standard TRUNC delivery box or poly mailer.
Please see below list of brands that provide brand packaging for your reference:
We are delighted to offer Trunc Gift Cards to select brands for orders placed on our site all year round.
Customers can contact [email protected] within 12 hours upon placing your order and request for a Trunc Gift Card. As soon as your request is confirmed, and depending on the size of your order, your ready-to-gift order may come with a blank Trunc Gift Card with a generic greeting and a Trunc envelope. The Trunc Card will include an order number and details on how to initiate returns. Ready-to-Gift orders will not include a printed copy of your Original Receipt, however this can be sent to your email upon request.
Orders will be delivered in our standard Trunc Box. Select brands will still come in their original brand packaging.
Delivery via our 3rd party logistics partner is available within Metro Manila subject to a corresponding fee. Average lead time for delivery shall be within 5 working days from the date the order was confirmed. To avoid delays, please ensure that all necessary entry permit / gate pass / worker’s pass required by the building / subdivision is secured prior to the scheduled delivery date. Fees related to the processing of the said permits / entry passes shall be for the account of the customer.
For deliveries of big furniture pieces (i.e., Grand/Sectional Sofa, King Bed, etc.), the customer confirms that:
For building units:
Note: The company shall not be liable for failed deliveries due to physical constraints in the location. Our standard delivery service does not cover the following:
The Company shall not be responsible for delays of delivery due to Force Majeure or other events which make the delivery considerably more difficult or impossible, even if binding time periods and delivery deadlines have been agreed. Those events permit the Company to delay the delivery or service for the duration of the hindrance.
If for any reason the Customer fails to accept delivery of any of the products despite Customer’s confirmation, or the Company is unable to deliver on time because the Customer has not provided appropriate instructions, documents, or authorizations / permits:
Upon delivery, our delivery personnel shall provide assembly services to ensure the completeness and good working condition of the item. However, the service excludes product installation (especially those which require the use of power tools; e.g., drilling & mounting of cabinets on walls, etc.) and disassembly after delivery.
We guarantee the quality of our products. To ensure that the purchased item meets customer expectations, we shall request the customer / authorized receiver to inspect the condition and completeness of the merchandise upon arrival and immediately inform our delivery personnel should you note any issues with the delivered product.
Majority of our furniture pieces are made of solid wood constructed using different wood species of varying origins and characteristics. As such, each item may have variations in color, texture, and grain due to the natural characteristics of the wood used in its manufacturing. Certain styles / pieces may also use wood veneers as part of its overall design. For more information and queries regarding our products, you may first email our customer service at [email protected].
To care for your purchased item, kindly refer to the instructions indicated in the product manual.
Last updated on June 28,2022.