Trunc Return Policy

Only products purchased from this website may be returned online. You may return your items free of charge provided it is within the return period detailed in the product page. Return periods vary by brand, product, and category.

All items must be returned new, in good condition, in the item’s original packaging, with complete tags and labels, and with the Packing Slip. 

All return requests are subject to approval. Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.

Returns due to the following reasons shall be automatically declined:

1. Items were purchased on sale

2. Items were not originally purchased from Trunc.ph

3. Items have been altered, worn, or used

4. Items were improperly handled by the customer

5. Change of mind

Unless damaged or defective, the following items are not subject to returns:

1. Color Cosmetics, Skin, Body and Hair Care, and Fragrances

2. Lingerie, Hosiery, Swimwear, Undergarments, and Socks 

3. Face Masks 

4. Fine Jewelry & Watches

5. Home Furnishings and Accessories

6. Food & Beverage 

7. Appliances & Electronics 

Once your request for return is approved, please note that this does not yet guarantee a sure refund. The actual item returned shall still go through a final verification/evaluation process before your refund or Online Credit Voucher will be processed.

Shipping, handling, and delivery charges are non refundable except for defective or damaged items. For items confirmed to be defective, the value of the item at the time of your return shall be based on the price reflected in your receipt including shipping charges. 

Online Credit Voucher

In case of refunds via Online Credit Voucher, you will receive an email notification with your OCV Code. 

Please note that:

1. Trunc Online Credit Voucher may only be redeemed online via Trunc.ph and will not be accepted in any of our brand’s offline stores.

2. Online Credit Voucher may be used in conjunction with other promo vouchers, depending on the brand promo mechanics.

3. Online Credit Voucher are valid for 1 (one) year from the date of issuance.

4. Online Credit Voucher are valid for one-time use. Any remaining balance will be forfeited.

For concerns regarding your returns, you may get in touch with [email protected]. Our center operates daily from 9am to 6pm.